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01206 844422

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Underwoods Car Parts and Accessories

Scotts Corner Ipswich Road Colchester Essex CO4 9HS

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Terms And Conditions

TERMS AND CONDITIONS

IMPORTANT LEGAL NOTICE

This Web site is operated by Underwoods Garages Ltd and is registered in England (No.1590739), its registered office is Underwoods Garage (Tiptree) Ltd, 5 Church Road, Tiptree, Essex CO5 0LG

 

TERMS AND CONDITIONS

By using this website, you agree to be bound by the terms and conditions and you are deemed to have read and understood these terms and conditions of use and are bound by these terms and conditions each time you access this website. This website is operated by Underwoods Garage(Tiptree) Ltd and is registered in England (No 1590739), at 5 Church Road, Tiptree, Essex CO5 0LG.

 

COPYRIGHT

All materials and information on this site are the intellectual property of Underwoods Garage (Tiptree) Ltd. The name Underwoods and the logo and that of other companies within the Underwoods Group are registered as service marks in the UK Copyright ©2007 Reproduction, distribution or transmission by any means without the prior permission of Underwoods Garage(Tiptree) Limited is prohibited. All rights reserved.

 

CUSTOMER ORDERS

All orders are subject to acceptance in accordance with our Terms & Conditions and availability. If the Product you have ordered is not available from stock you will not be able to place an order on the Underwoods Car Parts and Accessories website. However, if an order is accepted for which there is no current stock you will be contacted by email or telephone and will have the option either to wait until the item is available from stock or cancel your order.

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Underwoods reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Please note that your order will become a legally binding contract upon dispatch of your order unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation Policy. The sale contract is therefore completed in England and is subject to English law.

Once you submit an order, we will prepare all stock items for delivery. Please be sure to provide your exact delivery address including your postcode and telephone number. Incorrect information may cause a delay in processing your order.

If you would like to request the cancellation of an order, please contact us as soon as possible at enquiries@underwoodscarparts.co.uk Once your order has been dispatched it cannot be cancelled.

CANCELLATIONS

You have the right to cancel any order placed on this site until the goods have been collected from us for dispatch. Should you wish to cancel any order placed with Underwoods Car Parts and Accessories, please email our customer services on enquiries@underwoodscarparts.co.uk immediately after placing your order.

 

RETURNS POLICY

All returned items must be returned to us within 30 days of receipt, unused and in a resaleable condition with all labels and packaging intact. Please email us at enquiries@underwoodscarparts.co.uk and we will provide you with a returns authorisation number and our returns address.

We advise that you obtain a proof of posting at the Post Office or send your return through a trackable postal option. Please let us know when you have sent your returned item. Please be aware, we cannot refund postal charges incurred when returning the item.

If you have requested a refund, this will be issued when we have received your returned product. If you require an exchange, this will be sent when we have received your returned item.

PRICES

All prices, online offers and discounts are exclusive to www.underwoodscarparts.co.uk and may differ from prices offered in our dealerships and on other selling platforms.

PAYMENT

All prices are correct at the time of entering information. You will receive an electronic confirmation of receipt of your order via email.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In order to maintain a high level of security and to protect your credit card details we ask that you process your credit card payment through our secure payment gateway during the checkout process.

Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

 

CREDIT CARD SECURITY

All customer details and payments are 'encrypted' to ensure safe transmission to us. We utilise secure server software (SSL) to ensure your information cannot be read as it travels over the Internet. We do not store credit card details nor do we share customer details with any 3rd parties.

DISPATCH

We endeavour to dispatch all goods that are in stock within 24 business hours of receipt of payment by credit/debit card.

All goods remain the property of Underwoods until payment has been cleared in full by our bank and shall be the buyer’s responsibility after delivery.

 

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from the website at any time and/or remove or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

 

We will not be liable to you or any third party by reason of our withdrawing any product from Underwoods websites, whether or not that product has been sold; removing or editing any materials or content; refusing to process a transaction or suspending any transaction after processing has begun.

 

REVIEWS AND FEEDBACK

If you submit a review or feedback using our testimonials form, contact us form, product review form or via email or otherwise, then you agree that we may publish your testimonial or review, together with your name and any other information that you submit using the form(s) or email(s) or otherwise, on this website on such a page and in such a position as we may determine in our sole discretion. You further agree that we may edit the review or feedback and publish edited or partial versions of the review or feedback. However, we will never edit a review or feedback in such a way as to create a misleading impression of your views or display any information that we feel could be deemed 'personally identifiable'. You may ask us remove your content by giving to us 30 days' written notice.

DISCLAIMER

Whilst Underwoods makes every effort to ensure the accuracy of the information contained in this site, we cannot guarantee any freedom from error. The information contained in this website is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. It is your responsibility to check that products purchased through www.underwoodscarparts.co.uk are compatible with your vehicle and are suitable for the purpose you intend to use them for.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

 

Every effort is made to keep the website up and running smoothly. However, Underwoods takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

 

Any contact made with us is subject to our Standard Terms of Business. Copies are available at all of our dealerships and appear on all of our order forms and invoices. Underwoods excludes all liability (other than liability for death and personal injury) resulting from your access and use of the site

 

You may be offered links to other sites operated by parties other than Underwoods. The inclusion of any link to such sites does not imply endorsement by us of the sites or the services or products offered on such sites. We have not reviewed the sites, which may be linked to this site and are not responsible for the content or accuracy of any off-site pages or any other sites linked.

 

PRIVACY STATEMENT

The personal information collected on this website will not be used for any purpose other than individual customer care, mailing of product information, special offers or delivery of online orders. For these purposes the information may be stored and processed at any Underwoods location. We declare that all information will be treated confidentially and in accordance with the legal provisions concerning data protection.